Refund policy
1. Overview
At Mowify, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions outlined below.
2. Return Eligibility
You may return an item if:
- The request is made within 14 days of delivery
- The item is unused, in original condition, and in its original packaging
- You provide proof of purchase (order confirmation or invoice)
3. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items not due to our error
- Personalized or custom-made products
- Items marked as final sale
4. Return Process
To initiate a return, please contact us:
📧 Email: support@Mowify.com
📞 Phone: +44 7432 077720
Provide:
- Your order number
- Reason for return
- Photos (if item is damaged or defective)
Once approved, we will provide return instructions.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a tracked shipping service
6. Refunds
Once we receive and inspect the returned item:
- Refunds are issued within 5–10 business days
- Refunds will be sent to the original payment method
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at support@Mowify.com
8. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
9. Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After this period, orders may already be processed or shipped
10. Contact Information
Mowify
📍 Address: 40 Merthyr Road, Bull's Green, SG3 4YF, United Kingdom
📧 Email: support@Mowify.com
📞 Phone: +44 7432 077720